As per the SEBI vide their letter no. SEBI/HO/MIRSD/DOP/OW/P/2021/37347/1 dated December 15, 2021, has advised the Depository and Depository Participants (DPs) to bring the Investor Charter to the notice of clients.
Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable,transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
A Depository is an organization which holds securities of investors in electronic form.Depositories provide services to various market participants – Exchanges, ClearingCorporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which areknown as Depository Participants (DP). Details available on the link https://www.cdslindia.com/DP/dplist.aspx
S.No | Brief about the Activity / Service | Expected Timelines for processing by the DP after receipt of proper documents |
---|---|---|
1 | Dematerialization of securities | 7 Days |
2 | Rematerialisation of securities | 7 Days |
3 | Mutual Fund Conversion / Destatementization | 7 Days |
4 | Re-conversion / restatementisation of Mutual funds units | 7 Days |
5 | Transmission of Securities | 7 Days |
6 | Registering Pledge Request | 15 Days |
7 | Closure of Demat Account | 30 Days |
8 | Settlement Instructions | Depositories to accept physical DIS for pay-in of securities up to 4:00 p.m and DIS in electronic form up to 6:00 p.m on T+1 day |
S.No | Type of Activity / Service | Brief about the Activity / Service |
---|---|---|
1 | Value added Service |
Depositories also provide value added services such as
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2 | Consolidated Account Statement (CAS) | CAS is issued 10 days from the end of the month (if there were transactions in the previous month or half yearly (if no transactions). |
3 | Digitisation of services provided by the depositories | Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: |
S.No | Brief about the Activity / Service | Response / Steps |
---|---|---|
1 | Investor can lodge complaint/ grievance against the Depository/DP in the following ways: |
a. Electronic mode -
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2 | Investor Grievance Redressal Committee of Depository. | If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavour to resolve the complaint/ grievance by hearing the parties and examining the necessary information and documents. |
3 | Arbitration Proceedings | The investor may also avail arbitration mechanism set out in the byelaws and Business Rules/Operating instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration references shall be concluded by the way of issue of an arbeal award within 4 months from the date of appointment of arbitrator(s). |
S.No | Type of Special Circumstances | Timelines for the Activity/ Service |
---|---|---|
1 | Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges. Participants surrenders the participation by its own wish. |
Client will have a right to transfer all its securities to any other participant of its choice without any charges for the transfer within 30 days from the date of intimation by the way of letter/email. |
S.No | Received From | Carried Forward from Previous Month | Received During the Month | Total Pending | Resolved | Pending At End Of The Month | Average Resolution Time (In Days) |
---|---|---|---|---|---|---|---|
1 | Directly From Investors | 0 | 0 | 0 | 0 | 0 | 0 |
2 | SEBI (SCORE) | 0 | 0 | 0 | 0 | 0 | 0 |
3 | Stock Exchanges | 0 | 0 | 0 | 0 | 0 | 0 |
4 | Other Sources (If any) | 0 | 0 | 0 | 0 | 0 | 0 |
5 | Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
S.No | Month | Carried Forward From Previous Month | Received | Resolved | Pending |
---|---|---|---|---|---|
1 | January - 2022 | 0 | 0 | 0 | 0 |
2 | February - 2022 | 0 | 0 | 0 | 0 |
3 | March - 2022 | 0 | 0 | 0 | 0 |
4 | April - 2022 | 0 | 0 | 0 | 0 |
5 | May - 2022 | 0 | 0 | 0 | 0 |
6 | June - 2022 | 0 | 0 | 0 | 0 |
7 | July - 2022 | 0 | 0 | 0 | 0 |
8 | August - 2022 | 0 | 0 | 0 | 0 |
9 | September - 2022 | 0 | 0 | 0 | 0 |
10 | October - 2022 | 0 | 0 | 0 | 0 |
11 | November - 2022 | 0 | 0 | 0 | 0 |
12 | December - 2022 | 0 | 0 | 0 | 0 |
13 | January - 2023 | 0 | 0 | 0 | 0 |
14 | February - 2023 | 0 | 0 | 0 | 0 |
Grand Total | 0 | 0 | 0 | 0 |
S.No | Year | Carried Forward From Previous Year | Received During The Year | Resolved During The Year | Pending At End Of The Year |
---|---|---|---|---|---|
1 | 2019-2020 | 0 | 0 | 0 | 0 |
2 | 2020-2021 | 0 | 0 | 0 | 0 |
3 | 2021-2022 | 0 | 0 | 0 | 0 |
4 | Grand Total | 0 | 0 | 0 | 0 |